Maintenance and Support
Keep Your Systems Running Smoothly
Technology requires ongoing care. We provide comprehensive maintenance and support services to keep your applications secure, up-to-date, and performing at their best. From bug fixes to feature enhancements, we have got you covered.
Key Features
What you get when you work with us on your maintenance and support project.
24/7 Monitoring
Round-the-clock system monitoring to catch and resolve issues before they impact users.
Security Updates
Regular security patches and vulnerability assessments to protect your applications.
Performance Optimization
Continuous improvements to keep your applications fast and efficient.
Bug Fixes
Rapid response to issues with prioritized bug tracking and resolution.
Feature Enhancements
Ongoing development to add new capabilities and improve existing features.
Technologies We Use
Ready to Start Your Maintenance and Support Project?
Let's discuss your requirements and create something amazing together. Get a free consultation and detailed quote within 24 hours.
Frequently Asked Questions
Common questions about our maintenance and support services.
What's included in your maintenance packages?
Our packages include: security updates, performance monitoring, uptime guarantees, bug fixes, and a set number of development hours for small changes. We offer Bronze (£50/month), Silver (£150/month), and Gold (£350/month) tiers with increasing support hours and response times.
How quickly do you respond to critical issues?
Critical issues (site down, security breach) get immediate response - within 1 hour for Gold clients, 4 hours for Silver. Standard issues are addressed within 1-2 business days. We provide a clear escalation process and emergency contact numbers.
Can you maintain websites built by other agencies?
Yes, we take over projects regularly. We'll audit the codebase first (free for maintenance clients), document any issues, and provide honest feedback on what we can support. We work with WordPress, React, Next.js, PHP, and most common stacks.
What happens if we need to cancel our maintenance contract?
Monthly contracts can be cancelled with 30 days notice. We'll provide a full handover including documentation, credentials, and knowledge transfer. There are no lock-in penalties - we earn your business through service quality, not contracts.